Refund & Cancellation Policy

1. Overview

At SpikeMyResume, we strive to ensure our users have a seamless experience while optimizing their resumes. Since our platform offers digital goods (credit packages for AI parsing and resume generation), we have established a clear and transparent refund policy in compliance with digital transaction laws.

2. Cancellation Policy

Our services are billed on a one-time transaction model (non-recurring credit packs). There are no monthly recurring subscriptions, so cancellation of active plans is not applicable. Once a credit pack is purchased, the credits remain in your wallet and do not expire unless specified at checkout.

3. Refund Eligibility

We provide refunds under the following specific conditions:

• Unused Credits: You are eligible for a full refund within 7 days of purchase if you have not used any credits from the purchased pack.
• Failed Transactions: If your account was charged but credits were not credited to your wallet due to a system error, we will either manually add the credits or issue a full refund immediately.
• Technical Malfunction: If a tool fails to deliver the expected output (e.g. failed analysis or generation error) and credits were deducted, please contact support to have the credits restored.

Once credits are consumed (i.e. you have processed a resume or generated tailored content), those credits are considered used, and that portion of the purchase is non-refundable.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@spikemyresume.com.
2. Include your registered email address, date of purchase, and the Razorpay Payment ID / Order ID.
3. State the reason for your refund request.

Our billing support team will review your request within 24-48 hours and verify credit usage in your wallet balance.

5. Refund Processing Timeline

Once approved, the refund will be initiated automatically. It will be credited back to the original payment source (credit card, debit card, UPI, net banking, or wallet) via Razorpay. The refund typically takes 5 to 7 business daysto reflect in your bank account, depending on your bank's processing times.