Privacy Policy

1. Introduction

Welcome to SpikeMyResume ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at support@spikemyresume.com.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, or otherwise contact us. This includes:

• Personal Data: Name, email address, password, billing address, and contact details.
• Resume Data: Uploaded resume files (PDF, DOCX), job descriptions, parsed text, skill profiles, and career preferences.
• Payment Information: All payment transactions are processed securely through our payment gateway partner, Razorpay. We do not store credit/debit card numbers, CVVs, or bank account credentials on our servers.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes, including to:

• Create and manage your user account.
• Deliver resume matching, ATS analysis, and tailored resume generation services.
• Process payments and handle billing invoices via Razorpay.
• Send administrative emails, product updates, and promotional communications (which you can opt-out of at any time).
• Comply with legal obligations, enforce agreements, and protect against fraudulent activity.

4. Sharing and Disclosure of Information

We only share information with your consent or in the following situations:

• Service Providers: We share data with third-party service providers (such as hosting partners, database systems, AI APIs, and Razorpay for payment processing) who perform services on our behalf.
• Legal Obligations: We may disclose information if required to do so by law to comply with regulatory authorities, judicial proceedings, or court orders.

5. Data Retention and Security

We store your data for as long as your account remains active or as needed to provide our services. We use industry-standard security measures (including SSL/TLS encryption for all data transmissions, secure hosting, and access controls) to protect your personal information.

Please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Data Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. You can exercise these rights directly within your dashboard profile settings or by emailing our support team at support@spikemyresume.com.

7. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible. We encourage you to review this policy periodically.